Lifemiles 購入里程後，若登入時收到 Error Code 10990，那很高機會就是被暫時鎖帳號了。這邊分享一下可以用於客服已經回覆帳戶安全部門人員的信件範本。
內容
Email 的來源會有很高機會為：[email protected]，因為這是處理購買 Lifemiles 相關 Issue 的帳號。另外哥倫比亞與台灣有 13 小時的時差，通常我們的白天是他們的深夜。
聯絡 Lifemiles 客服 ( 在 X 平台上 )，取得案號
Dear LifeMiles Support Team,
I am writing to report that I am currently unable to log in to my account (Frequent Traveler Number: <你的會員編號>), receiving Error Code 10990.
Additionally, I received an email from < 請根據你所收到來自於 avianca 的 email > claiming there was risk-related behavior and requesting my credit card details, phone number, and a copy of my ID.
Could you please confirm the following:
Is this email legitimate or a fraud attempt?
What is the reason for Error Code 10990, and how can I restore access to my account securely?
I look forward to your response.
Best regards
回覆驗證郵件
成立案號後，一般來說直接在該封由 lifemiles 寄來的信件下回覆就好。護照要有完整兩面 (簽名和個人資訊都要有)，加上 ONLY FOR AVIANCA VERIFICATION 並馬賽克不必要的個資
Dear LifeMiles Team,
In response to your verification request regarding Ticket #[填入案號], I hereby provide the following information to confirm my recent transaction:
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Confirmation: I confirm that I performed the purchase of [購買哩程數] miles on [購買日期] using my credit card.
-
Card Brand / Issuing Bank: [例如：MasterCard / <該卡片發信銀行>]
-
Last 4 Digits of the Card: [填入卡片真實末四碼]
-
Registered Email Address: [您的註冊 Email]
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Registered Phone Number: [您的註冊電話，含國碼]
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Identity Document: Please find the attached color copy of my identification document (front and back) for verification purposes.
I am currently receiving Error Code 10990 when trying to log in. Please process this verification as soon as possible so I can regain access to my account.
Thank you for your assistance.
Best regards, [您的中文姓名拼音]
Twitter (X) 催促範本
寄出 Email 後，建議在 Twitter 上私訊或回覆官方客服，附上「已寄出郵件的截圖」。
Hi Team! I have just replied to the verification email with my ID and card details for Ticket #[填入案號].
I’ve provided the information for my [發卡銀行與品牌]. I’m attaching a screenshot of my response here. Could you please assist in speeding up the review so I can access my account? Thank you!
按讚加入粉絲團
